Contact Us

Contact Us Policy

We love hearing from you! If you have any questions, concerns, or feedback about our teddy bears, products, or services, we’re here to help.

How to Contact Us

You can reach us through the following methods:

Email: ikigaisofty@gmail.com
Contact Form: Available on our Contact Us page
Social Media: Message us on our official social media pages

Response Time

We aim to respond to all inquiries within 24–48 business hours. During weekends, holidays, or peak seasons, responses may take a little longer—but we promise we’ll get back to you as soon as possible 🧸💕

What You Can Contact Us About

Product information and availability
Order status and shipping questions
Returns, exchanges, and refunds
Custom teddy bear requests
Website issues or general feedback

Accuracy of Information

Please make sure the contact details you provide are accurate so we can respond to you efficiently.

Respectful Communication

We kindly ask that all communication remains respectful and appropriate. Messages containing offensive or abusive language may not receive a response.

Updates to This Policy

We may update this Contact Us Policy from time to time. Any changes will be posted on this page.

Thank you for choosing us to be part of your special moments 💖