Shipping Policy

Shipping Policy

Last updated: [21-12-2025]

Welcome to IkigaiSofty. This Shipping Policy explains how and where we ship our soft toys, including shipping timelines, costs, and important international information.

1. Shipping Locations

We currently offer shipping to:

  • United States (Domestic Shipping)

  • International destinations (select countries)

If your country is not available at checkout, please contact us before placing an order.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-demand periods, processing times may be slightly extended.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order has been dispatched.

3. Shipping Within the United States

  • Estimated delivery time: 7–10 business days after dispatch

  • Shipping times may vary depending on location and carrier delays.

  • Shipping fees (if applicable) will be calculated and displayed at checkout.

4. International Shipping

  • Estimated delivery time: 10–14 business days after dispatch

  • International shipping times may vary due to customs processing, local postal services, or unforeseen delays.

  • Shipping charges are calculated at checkout based on destination and order weight.

5. Customs, Duties, and Taxes (International Orders)

  • International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any applicable customs fees or taxes.

  • IkigaiSofty is not responsible for delays caused by customs clearance.

6. Order Tracking

  • Once your order has shipped, tracking information (if available) will be sent to your registered email address.

  • Tracking availability may vary for certain international destinations.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address is complete and accurate at checkout.

  • IkigaiSofty is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

  • Re-shipping fees may apply if an order is returned to us.

8. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

  • If a package is lost in transit, we will assist in filing a claim with the shipping carrier, but delivery times are not guaranteed.

9. Changes or Cancellations

  • Orders can only be changed or canceled before they are shipped.

  • Once an order has been dispatched, we are unable to make changes.

10. Contact Us

If you have any questions about shipping, please contact us at:

Email: ikigaisofty@gmail.com
Website: [https://ikigaisofty-2.myshopify.com]